There are loads of things that we are asked on a regular basis, and rightly so too – it’s a complicated digital world out there! Here are some of the things that people ask us about…

How much does it cost for us to design and develop a website?

We consider ourselves to be at the lower end of the scale when it comes to what design agencies charge for websites. However it is impossible to give an accurate quote without fully understanding your business and its goals or objectives. Having said this, it’s really easy to get a quote from us – just give us a quick call and we’ll be happy to have a friendly and informal chat about your business. You should expect to be asked things like:

  • What does your business do?
  • What are you hoping your website will do for you?
  • Do you already have a website we can look at?
  • Are there any websites out there on the world wide web that you really like?
  • What do you already have in terms of content for your website (photos, videos, written text and stuff)?
  • Are you working to a budget?

It usually takes about 10 minutes to get a good overview of what you need, and we should be able to give you an accurate quote right there and then whilst we’re on the phone together.

What do you use to develop websites?

We pretty much use WordPress exclusively these days. Long gone are the days of designing websites using static HTML and Dreamweaver! WordPress is great because it’s always developing and evolving inline with current web standards. It’s also super customisable if you know how to use it, and we’re confident that we can create any design that we’re ever asked to attempt using it.

There are lots of other tools that we use too, all stuff that we have come to trust over nearly a decade of designing and supporting websites.

 

What if I am unhappy with the website that you design for me?

We really do want to work with you for many years if possible, and the only way that’s going to happen is if you’re absolutely in love with your website. There are many things that we do to make sure that you do fall in love, from finding out which websites on the web you love, to working with you during the design process and providing a link your website during development – we can pretty much guarantee that the finished product* will be exactly what you had in mind and then some!

*A website is never finished! Your amazing new website will be the very beginning of your online journey to business growth!

Will my new website work on phones and things?

Mega important question! For most businesses the majority of your website visitors will be using smart phones to view your website. With this in mind, everything we do takes into consideration the experience that ALL your viewers will have, regardless of which device they may be using. Yes was the short answer!

Will you use the WordPress Theme that I've already bought?

Unfortunately not. We only ever use WordPress themes that we know and trust. Some themes (and theme developers) are restrictive, unsupported and out of date.

Not to worry though, we’re sure that the design elements you love from the theme that you have discovered yourself can be replicated using the technology that we generally work with.

Do I need to sign a contract?

We do have a contract that’ll need to be signed by both parties. It’s nothing mind-blowingly legal or riddled with jargon, but it does outline who’s responsible for what, who owns the website, where websites are hosted and that type of thing. We ask all our clients to work with us on a 12 monthly basis, giving us time to show you what we can do!

Is support necessary?

Your website is exactly that – yours. It’ll need to be well managed, maintained, updated, monitored, backed up and even repaired from time to time. For most of our clients, all of this is very daunting stuff. That’s why we provide and charge for support. There’re all kinds of things that we do for our clients under a support contract like ours. From making minor amendments upon request to advising on SEO, from resolving an issue with a WordPress plugin to embedding a new video, from changing a home page image to editing a contact form, or from running a security update to organising a back up – there really is a heck of a lot we’re prepared to do to help. In fact it’s SO important to have someone onboard that knows how to maintain a website, that we even have people come to us just for support.