FIRST CLASS SUPPORT AS STANDARD
So now that you own a website that is a true asset to your business, you’ll undoubtably want to grow upon it’s success, try new things, add new content, keep it safe and secure, target new key phrases and more. If not, you probably should be!
Our support services give our clients absolute peace of mind that we’re on hand to help them realise new ideas, try new things and ultimately grow and improve upon their exposure and success online.
We actively encourage our clients to grow the scale and content of their websites so that, over time, the website becomes more and more effective in achieving the goals of the business.
Did you know?
Many of our clients initially came to us simply for support! With an existing website already in place but without anyone to help you manage it, it is easy to find yourself a bit stuck.
What is meant by support?
Support could cover anything from adding a blog post provided by the client, creating a new page to house some new content provided by the client, changing a phone number, embedding a video, running security updates, installing a new plugin, altering content to target new key search phrases. In fact, there’s loads of stuff that we do for our clients under our standard support terms, and we very rarely raise an additional invoice for work undertaken.
Having said this, there are occasionally times when we are asked to do something monumental such as totally rebrand or completely redesign a website from the ground up, or to integrate a complex piece of third party software. We might need to talk about costs for something like this.
Expect superfast response time.
You can be sure that your amendment will be taken care of first thing in the morning following your request. That’s right – the work you’ve asked for will be done in less than 24 hours after you’ve asked us to do (barring weekends, acts of God, holidays etc).
We’ve built our whole business on outstanding support, and made some great friends, excellent clients, and amazing relationships as a result of our fast, friendly and common sense support services.