Keep People Engaged with your Online Business

Once you’ve set up your online business and you’ve created a website, the next thing to do is make sure you are keeping your clients and anyone who visits your site – engaged and happy. Below are some ways to do just that and we promise that it’s easier than it sounds!

Add a Contact Form

If you provide a website with all the right information your customer needs, then that’s great – but what about if they need to contact you? By adding a contact form to your page, you’re giving your customers a way to reach out to you, all they have to do is write in the box you supplied and hit send, it’s that simple! Once the messages start to come through, this will help you and your team become more organised and keep track of all incoming communications.


Still to this day, does email marketing continue to be one of the best ways to promote and market your business. You can guarantee than this will be effective in the long run and you’re creating a more personal one on one with your customer.

Be Active on Social Media

Make sure you’re always consistent and active on social media as if someone looks up your page and finds that it hasn’t been updated in forever, they will most likely move on. Start off with one platform and as your business grows and you become more confident, don’t be afraid to open up more channels.

Time Management

Don’t delay your customer’s questions! Reply in a quick, friendly manner so your customer knows that you always take into consideration what they’re saying and what problem they’re facing. Download Apps to streamline the questions into one place so you never miss an email!

Pumpkin Web Design Ltd is a small and highly results driven digital agency working for like minded clients in Preston, Chorley, Southport, Blackburn, Burnley, Morecambe,Wigan, Manchester, London, Warrington, Blackpool, Lancaster, Leyland, Lytham St Annes, Bolton, Chester and the UK. Our services include web design, SEO, content marketing, video production, brand design and much more.